Is Sumsub Down?
Sumsub is experiencing issues
0 user reported issues - last 24 hours
Reported Issues by Category
Recent Sumsub Outages
Is Sumsub down right now? Based on our monitoring, it is currently experiencing an outage. Sumsub reported 2 outages in the last 30 days across 2 components. Check below for the latest status updates, outage history, and real-time component monitoring for Sumsub.
| Title | Date | Severity | State | Duration | Details |
|---|---|---|---|---|---|
Applicants incorrectly rejected due to face matching issue Description:
On October 12, 2026, between 08:28 and 08:45 UTC, a technical issue on our side affected face matching. During this time, applicants whos... | 2026-10-12T10:55:46.143Z | - | Resolved | ~1 min | View |
Connectivity issues for some users in Vietnam We are investigating reports of connectivity issues affecting some end users in Vietnam.
Affected users may fail to load the verification flow or the... | 2026-10-02T20:40:00.304Z | Minor | Ongoing | ~19 days 15 hours 28 min | View |
Sumsub 30-day Outage History
Total outages 2 across 2 components | Last incident: October 12, 2026
Sumsub Components and Regions Status
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Read Article →Frequently Asked Questions
Is Sumsub down right now?
Yes, Sumsub is experiencing an outage.
How can I check if Sumsub is experiencing an outage?
You can check if Sumsub is experiencing an outage, service degradation, or maintenance by checking this page or by checking their official status page. Sumsub had a total of 2 outages across 2 components in the last 30 days.
What Sumsub issues are currently reported?
View the Sumsub outages section above for current problems affecting Sumsub services.
How long will Sumsub be down?
Sumsub is down. The duration of a service degradation or outage is not always known in advance. You can sign up for an IncidentHub account to get notified when Sumsub is back up or keep checking their status page.
How can I stay updated on Sumsub's status?
You can stay updated on Sumsub's status by creating an account at IncidentHub. IncidentHub is a vendor outage monitor and status page aggregator that will notify you when Sumsub has an outage or a scheduled maintenance and when it's back up.
How can I fine tune my alerts for Sumsub's status?
You can fine tune your alerts for Sumsub's status by selecting only those components that are relevant to you. You can also choose to be alerted for the start and end of an outage, or for all updates for an outage.
How do you detect Sumsub outages?
We detect outages by monitoring Sumsub's official status page periodically.
How do you detect Sumsub maintenance?
We detect maintenances by monitoring Sumsub's official status page periodically.
How do I report a Sumsub outage?
You can report a Sumsub outage by clicking on the "Report an outage" button at the top of this page.
How long does Sumsub maintenance take?
Sumsub's maintenance duration is usually announced on their official status page. You can also stay updated on Sumsub's maintenance by creating an IncidentHub account.
How can I see scheduled maintenances for Sumsub?
You can see scheduled maintenances for Sumsub and your other services by logging into your IncidentHub dashboard.
What services other than Sumsub do you monitor?
Apart from Sumsub, IncidentHub - as a status page aggregator - monitors 1125+ Cloud and SaaS status pages.
How can IncidentHub notify me about future Sumsub outages?
IncidentHub is a vendor outage monitor and status page aggregator that can notify you about future Sumsub outages using Email, Slack, PagerDuty, Discord, Webhooks, Freshdesk, and more.
How does IncidentHub differ from Downdetector in monitoring Sumsub outages?
IncidentHub monitors Sumsub's official status page directly, so you can see confirmed outages with component-level detail and history. IncidentHub can also send alerts and create a single status page for all your third-party services, including Sumsub.