Refund Policy
All our clients are very important to us, that's why IncidentHub ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://incidenthub.cloud/ ("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Service.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at support@incidenthub.cloud
1. Cancellation Policy
You may cancel your recurring subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle.
2. Refund Eligibility
To be eligible for a refund, you must submit a request within 30 days of your subscription start date. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of IncidentHub. Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required. Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond IncidentHub's control (e.g., changes in personal circumstances, third-party hardware or software failures, etc.) will not be honored.
3. Process for Requesting a Refund
To request a refund, please contact our customer support team at support@incidenthub.cloud. Include your account information, subscription details, and a brief explanation of why you are requesting a refund.
4. Refund Processing
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a maximum of 30 days. Please note that refunds can only be made back to the original payment method used at the time of purchase.
5. Changes to Refund Policy
IncidentHub reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.